Reach our customer-care desk first, most issues are resolved within 3 working days. (SLA: ≤ 3 working days)

2. Compliance Officer

If unresolved, file a formal grievance using the form below. The named Compliance Officer takes ownership and responds within the SEBI-mandated 21-day window before SCORES auto-escalates. (SLA: ≤ 21 days)

Still unresolved? Raise it with the relevant exchange, NSE Investor Helpline (NICE) or BSE Investor Services, depending on the segment in dispute. (SLA: Per exchange IGRC timelines)

4. SmartODR / SEBI SCORES

If still unresolved, use the SmartODR online dispute resolution portal (monetary disputes) or SEBI SCORES (general complaints). SmartODR allots the dispute round-robin to an MII-empanelled ODR institution (CADRE ODR, CORD, Jupitice, Just Act, Presolv 360, SAMA or Webnyay); SCORES 2.0 auto-escalates if the entity misses its response window. (SLA: Per SmartODR / SCORES 2.0 timelines)

Complaint registration · Free & secure

Investor Grievances

We take every complaint seriously. File a formal grievance here and we’ll respond within the SEBI-mandated 21-day window before SCORES auto-escalates.

File a grievance See process Open SEBI SCORES

Stages: 4-stage resolution path
SLA: Compliance Officer 21 days
Cost: Always free to file
Oversight: SEBI monitored

Resolution path

4 escalation stages

SLA tracked

Customer Care
≤ 3 days
Step 1 · First-line support team
Compliance Officer
≤ 21 days
Step 2 · Formal grievance, SEBI window
Exchange
Per IGRC timelines
Step 3 · NSE NICE · BSE Investor Services
SEBI SCORES / SmartODR
Per SCORES 2.0
Step 4 · Regulator + ODR

All stages free · Regulator-monitored

How it works

Four-step escalation ladder

SEBI requires brokers to publish the full path from in-house support to the regulator. Start at step 1 and only move up if your issue is unresolved.

1. Customer Care
Reach our customer-care desk first, most issues are resolved within 3 working days.
≤ 3 working days
2. Compliance Officer
If unresolved, file a formal grievance using the form below. The named Compliance Officer takes ownership and responds within the SEBI-mandated 21-day window before SCORES auto-escalates.
≤ 21 days
3. Exchange
Still unresolved? Raise it with the relevant exchange, NSE Investor Helpline (NICE) or BSE Investor Services, depending on the segment in dispute.
Per exchange IGRC timelines
4. SmartODR / SEBI SCORES
If still unresolved, use the SmartODR online dispute resolution portal (monetary disputes) or SEBI SCORES (general complaints). SmartODR allots the dispute round-robin to an MII-empanelled ODR institution (CADRE ODR, CORD, Jupitice, Just Act, Presolv 360, SAMA or Webnyay); SCORES 2.0 auto-escalates if the entity misses its response window.
Per SmartODR / SCORES 2.0 timelines

Direct escalation

Compliance Officer

Ashish Kumar Gupta

Compliance Officer

+91-8448897103 compliance@agroy.com

Exchange investor desks

Regulator escalation

If unresolved after the broker + exchange windows close, escalate to SEBI SCORES (general) or SmartODR (monetary disputes).

Open SCORES Open SmartODR

See the full escalation matrix, the Investor Charter, and the KMP & AP list.

Filing is free. Pick a category from 8, or “Other” if yours doesn’t fit.

शिकायत कैसे दर्ज करें (हिन्दी)

नीचे दिए गए फ़ॉर्म में अपना विवरण भरें और एक श्रेणी चुनें। शिकायत दर्ज करना निःशुल्क है। यदि आपकी शिकायत हमारी वेबसाइट या ऐप की सुलभता से संबंधित है, तो “Website / App Accessibility” श्रेणी चुनें। यदि आप दिव्यांग हैं, तो “I am a person with a disability” विकल्प पर निशान लगाकर सहायता का प्रकार चुन सकते हैं।

यदि फ़ॉर्म भरने में कठिनाई हो, तो हम सहायता प्रदान करेंगे: accessibility@agroy.com पर ईमेल करें या +91-8448897103 पर कॉल करें।

सुलभता वक्तव्य हिन्दी में पढ़ें

Fields marked required are required.

UCC (Unique Client Code) *

Your Unique Client Code, shown on your contract notes and account statements.

PAN *

Full name *

Email *

Phone *

Category *

Subject *

Describe your grievance *

Supporting documents (optional)

Attach contract notes, statements or screenshots. PDF / PNG / JPG only, up to 5 MB per file, 5 files, 20 MB total.

I am a person with a disability and may need assisted support (optional). This helps us route your grievance to our accessibility desk.

I confirm that the information provided is true and complete. I consent to Agroy processing this grievance per the Privacy Policy.

Grievance copy and SLAs last reviewed by compliance on 27 May 2026.

Investor Grievances

We take every complaint seriously. File a formal grievance here and we’ll respond within the SEBI-mandated 21-day window before SCORES auto-escalates.

4-stage resolution path

Compliance Officer 21 days

Always free to file

SEBI monitored

Four-step escalation ladder

1. Customer Care

2. Compliance Officer

3. Exchange

4. SmartODR / SEBI SCORES

Compliance Officer

Four-step escalation ladder

1. Customer Care

2. Compliance Officer

3. Exchange

4. SmartODR / SEBI SCORES

Compliance Officer