Loading…Loading…SEBI mandate · Last updated 5 Jun 2026
Our commitment to investors, service-level timelines and complaint statistics, adopted from the SEBI model Investor Charter for Stock Brokers.
Service promises
Headline SLAs
Account opening (eKYC)
1 working dayIssue of contract notes (ECN)
By 9:00 PM on trade day (T)Pay-out of funds
1 working day from requestResolution of complaints
Within 30 days from receiptAdopted from the SEBI model Investor Charter
What we stand for
Adopted verbatim from the SEBI model Investor Charter for Stock Brokers.
Services & timelines
| SN | Activity | Expected timeline |
|---|---|---|
| 1 | Account opening (eKYC) | 1 working day |
| 2 | Issue of welcome kit / Statement of Account | Within 15 days of account activation |
| 3 | Pay-out of funds | 1 working day from request |
| 4 | Pay-out of securities | 1 working day from credit receipt |
| 5 | Issue of contract notes (ECN) | By 9:00 PM on trade day (T) |
| 6 | Quarterly settlement of running account | Within 3 working days of quarter end |
| 7 | Issue of margin & statement of accounts | Monthly, by 7th of the following month |
| 8 | Resolution of complaints | Within 30 days from receipt |
Depository (CDSL) services
| SN | Activity | Expected timeline |
|---|---|---|
| 1 | Demat account opening | 1 working day from KYC completion |
| 2 | Dematerialisation of securities | 7 working days (broker portion); balance subject to issuer RTA |
| 3 | Rematerialisation of securities | Processed within 7 days; RTA-dependent thereafter |
| 4 | Transmission of securities | Within 7 working days of all valid documents |
| 5 | Pledge / Unpledge creation | Same day, on OTP confirmation |
| 6 | Modification of demat details (address/email/mobile/nominee) | Within 7 working days |
| 7 | Closure of demat account | Within 30 days of request |
| 8 | Consolidated Account Statement (CAS) | Issued by CDSL monthly (if transacted) or half-yearly |
Investor rights & responsibilities
डिजिटल सुलभता का अधिकार (हिन्दी)
प्रत्येक निवेशक को हमारी वेबसाइट, मोबाइल ऐप और डिजिटल ऑनबोर्डिंग को WCAG 2.1 स्तर AA, GIGW 3.0 और IS 17802 के अनुरूप उपयोग करने का अधिकार है। दिव्यांग व्यक्ति सहायता-प्राप्त सेवाओं का अनुरोध कर सकते हैं और हमारे डिजिटल सुलभता हेतु नोडल अधिकारी या SEBI SCORES के माध्यम से सुलभता संबंधी शिकायतें दर्ज कर सकते हैं।
Quick reference
Complaint statistics
Updated within 7 days of month end and audited quarterly.
Complaint figures are being reconciled against the latest exchange + SCORES feed. Until this notice is removed, please refer to the live dashboard on SEBI SCORES for the most current pending count.
| Month | Carry-forward | Received | Resolved | Pending |
|---|---|---|---|---|
| Apr 2026 | 0 | 0 | 0 | 0 |
| Mar 2026 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 |
Year-wise rollup
| Year | Carry-forward | Received | Resolved | Pending |
|---|---|---|---|---|
| 2025-26 (YTD) | 0 | 0 | 0 | 0 |
| 2024-25 | 0 | 0 | 0 | 0 |
| 2023-24 | 0 | 0 | 0 | 0 |
If you have a complaint
Try each step in order. SLAs reflect the SEBI Master Circular for Stock Brokers.
Customer Care
Email customercare@agroy.com or call the support desk.
Acknowledged within 1 working day
Compliance Officer
Escalate to the named Compliance Officer if unresolved.
Resolved within 7 working days
Exchange / Depository
File on NSE, BSE or CDSL investor portals.
Resolved within 15 working days
SmartODR
Online dispute resolution at smartodr.in; allotted round-robin to an MII-empanelled ODR Institution (CADRE ODR, CORD, Jupitice, Just Act, Presolv 360, SAMA or Webnyay).
Resolved per ODR institution timelines
SEBI SCORES
Lodge complaint at scores.sebi.gov.in if still unresolved.
Resolved within 21 working days
Direct contact
File a complaint
Use our grievance form or escalate via SEBI SCORES.
Related disclosures
This charter was last reviewed by compliance on 5 June 2026.