Terms & Conditions

Acceptance of terms

By accessing or using the website https://www.agroy.com(the “Site”), the Agroy Live mobile application (available on iOS (opens in new tab) and Android (opens in new tab)) or any other service offered by Agroy Finance and Investment Limited (“Agroy”, “we”, “us”), you agree to be bound by these Terms & Conditions, the Privacy Policy, the Disclaimer and (if you trade derivatives) the F&O Risk Disclosure. If you do not agree, please do not use the Services.

Eligibility & screening

You must be at least 18 years of age and competent to contract under applicable Indian law. Non-resident Indians and foreign nationals may use the Services subject to applicable RBI, FEMA and SEBI regulations.

We reserve the right to refuse or terminate service to individuals identified as Politically Exposed Persons (PEPs) or appearing on Indian or international sanctions lists, where mandated by our AML / KYC obligations.

Account & KYC

• You agree to provide true, accurate and complete KYC information and to update it promptly upon any change.
• You are responsible for maintaining the confidentiality of your login credentials. Any activity that occurs through your account is your responsibility.
• We reserve the right to suspend or terminate access if KYC requirements are not met or if account activity raises compliance concerns.

Services & responsibilities

• Services include trading on NSE and BSE, demat account operation with CDSL, mutual fund distribution (provided through K M Holdings Private Limited, AMFI ARN-35241), research, insurance and tax planning.
• Order execution is on a best-efforts basis. We do not guarantee execution of any order at a specific price or time.
• Mutual fund investments are subject to market risks. Read all scheme-related documents carefully before investing.
• Margins, brokerage and statutory charges apply as published on the Pricing page and as amended from time to time.

Electronic contracts

Agreements concluded through the Site, the Agroy Live app or the eKYC flow are electronic contracts within the meaning of Section 10A of the Information Technology Act 2000. By clicking “Agree”, “Submit”, “Open Account” or any equivalent acceptance control, you authenticate the transaction as if you had signed it physically. Contract notes, statements and regulatory communications issued in electronic form carry the same legal effect as a physical document.

Charges, taxes & change notice

Brokerage, exchange charges, STT/CTT, SEBI fees, stamp duty and GST will be applied to every trade as per the schedule of charges. The contract note issued post-trade includes a detailed breakup.

We will provide at least 15 days’ notice of any material change to the schedule of charges (brokerage, AMC, depository fees) via your registered email and a notice on the Pricing page. Statutory levies (STT/CTT, SEBI fees, stamp duty, GST) change as and when notified by the government or regulator and pass through without separate notice.

Risk acknowledgement

Investment in securities markets is subject to market risks. You acknowledge that you have read and understood the F&O Risk Disclosure (for derivatives trading) and the SEBI-prescribed Risk Disclosure Document for Capital Market and Derivatives Segments. Trading in derivatives can produce losses larger than the initial margin deployed.

Force majeure & system failure

Agroy will not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to: exchange or depository outages; loss of internet connectivity or hosting infrastructure; failure of third-party data feeds; acts of God; pandemic; war; civil disorder; regulatory direction; or any cause that prevents the normal functioning of the trading systems.

In the event of an exchange or system outage, the Member’s obligations to clients are governed by the relevant Exchange’s outage policy and the SEBI Master Circular for Stock Brokers.

Intellectual property

All content on the Site, including text, graphics, logos, icons, images and software, is the property of Agroy or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute or create derivative works without our prior written consent.

Termination & account closure

We reserve the right to terminate or suspend your account at any time for breach of these Terms, regulatory non-compliance or fraudulent activity.

You may close your account by submitting an account-closure request through the contact page or your registered channel. Per the SEBI Master Circular for Stock Brokers, we will action the request within 7 working days, subject to settlement of all outstanding obligations (open positions, unsettled trades, pledged securities, debit balances).

Account dormancy & reactivation

In line with SEBI and Exchange norms, a trading account with no trading or transaction activity for 12 months is flagged as inactive (dormant). On becoming dormant, fresh trading is blocked as a safeguard against unauthorised use, while your funds and securities continue to be held and reported as described above.

To reactivate a dormant account, submit a reactivation request through the contact page or your registered channel. We re-verify your identity (including, where required, updated KYC / In-Person Verification and confirmation of your registered mobile and email) before re-enabling trading. Reactivation does not require you to open a new account.

Dispute resolution

Disputes between the client and the Member arising out of trading or depository activity are addressed in the following order:

1. Internal grievance redressal: File a grievance via the grievance form; the Compliance Officer will respond within the SEBI-mandated 21-day window.
2. Exchange IGRC: If unresolved, the dispute may be referred to the Investor Grievance Redressal Committee of the relevant Exchange (NSE / BSE).
3. Exchange arbitration: Disputes between member and client are resolvable through the Exchange arbitration mechanism per the bye-laws of the relevant Exchange before recourse to the civil courts.
4. SEBI SCORES: File at scores.sebi.gov.in (opens in new tab) for general complaints, SCORES 2.0 auto-escalates if the entity misses its response window.
5. SmartODR: For monetary disputes, the SEBI Online Dispute Resolution mechanism at smartodr.in (opens in new tab) is mandatory for all SEBI-registered intermediaries since August 2023.

Securities-market disputes should use the channels above. As a consumer you may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in (opens in new tab).

Under the Consumer Protection (E-Commerce) Rules, 2020 (Rule 5(4)), our designated grievance Nodal Officer is Ashish Kumar Gupta, Nodal Officer (Consumer Protection E-Commerce Rules 2020): compliance@agroy.com, +91-8448897103.

Governing law & jurisdiction

These Terms are governed by the laws of India. Without prejudice to the Exchange arbitration, SCORES and SmartODR mechanisms set out above, the courts at New Delhi, India have exclusive jurisdiction over any matter that requires recourse to a civil court.

Amendments

We may revise these Terms from time to time. The date of the most recent revision is shown at the top of this page. Material changes, for example, a change to governing law, jurisdiction, dispute resolution, or the schedule of charges, will be communicated to your registered email at least 15 days in advance. Continued use of the Services after such revisions take effect constitutes acceptance of the amended Terms.