Investor Protection

Purpose

Agroy Finance and Investment Limited is committed to protecting the interests of its investors as required by SEBI, NSE, BSE and CDSL regulations. This page outlines the key protections available to you as a client, the channels for raising complaints (Customer Care → Compliance Officer → Exchange → SEBI SmartODR → SEBI SCORES), and the timelines for resolution.

Key investor protections

• Segregation of funds:Client funds are held in designated client bank accounts, separate from the Member’s own funds.
• Segregation of securities: Client securities are held in client demat accounts; the Member does not commingle client securities with its own.
• Pledge system: Per the SEBI margin-pledge framework, the Member cannot accept securities as margin except through pledge in the depository system, authorised by OTP.
• Daily fund reconciliation:Daily reconciliation between client ledgers and the bank account is performed, as required by SEBI’s Master Circular for Stock Brokers.
• Weekly reporting to Exchanges:Client funds and securities balances are reported to the Exchanges on a weekly basis (the “enhanced supervision” submission), so any shortfall is independently visible to the regulator.
• Running-account settlement: Client funds are settled to your registered bank account on a quarterly basis by default; a monthly cycle is available on request.
• SEBI Investor Protection Fund (IPF): See the dedicated IPF section below for the claim process and per-investor compensation limits.

Escalation matrix

Start at Level 1. Only escalate to the next level if your complaint is unresolved at the current one. Levels 5-8 are the regulator-level rungs.

SEBI SCORES & SmartODR

If your complaint is not resolved at the broker or exchange level, you have two regulator-mandated channels:

SEBI SCORES (general complaints)

File at the SEBI SCORES 2.0 portal: https://scores.sebi.gov.in/ (opens in new tab)

• 21 days: The broker has 21 days from receipt to respond. If unresolved, SCORES 2.0 auto-escalates to a senior officer.
• +21 days:The senior officer has another 21 days. If still unresolved, the complaint moves to SEBI’s designated officer for adjudication.
• Acknowledgement required:Complainants must acknowledge the broker’s resolution within the portal’s review window or the complaint is treated as resolved.

SmartODR (monetary disputes)

For monetary disputes (e.g. claims, refunds, debits) the SEBI Online Dispute Resolution mechanism, SmartODR, is mandatory since August 2023. Agroy Finance and Investment Limitedis onboarded on the SmartODR platform. A dispute you file there is allotted, on a round-robin basis, to one of the ODR Institutions empanelled by the Market Infrastructure Institutions (the Exchanges and Depositories) — currently CADRE ODR, CORD, Jupitice, Just Act, Presolv 360, SAMA and Webnyay— for conciliation, followed by arbitration if needed. Agroycommits to participate in and honour ODR outcomes in accordance with SEBI’s ODR guidelines.

File at: https://smartodr.in/ (opens in new tab)

Investor Protection Fund (IPF)

Both NSE and BSE maintain an Investor Protection Fund (IPF) to compensate clients of a defaulting trading member, subject to SEBI-prescribed limits.

• Eligibility: The IPF covers claims arising from default or expulsion of a trading member. It does not cover trading losses, mark-to-market losses, or losses from market movements.
• Per-investor cap: Compensation is capped per investor per defaulting member at the limit notified by the exchange (currently ₹25 lakh per investor per defaulting member on NSE; refer to the BSE IPF Trust for the BSE cap).
• Claim process:File a claim with the relevant exchange’s IPF Trust within the time window notified at the time of the member’s default. Supporting documents (contract notes, statements, ledger) are required.
• Where to file: NSE IPF Trust (opens in new tab) · BSE IPF Trust (opens in new tab)

Investor resources

• NSE Investor Services (opens in new tab)
• BSE Investor Desk (opens in new tab)
• SEBI Investor Education portal (opens in new tab)
• SEBI caution to investors & unauthorised entities list (opens in new tab)
• Contact Agroy support
• List of KMP and Authorised Persons
• File a grievance
• Investor Charter